At Fusion Store, customer satisfaction is our top priority. We strive to provide you with the best shopping experience, and our return and replacement policy ensures a hassle-free process if you’re not fully satisfied with your purchase.
Eligibility for Return and Replacement
- Items can be returned or replaced within 7 days of delivery.
- The product must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
- Returns will only be accepted for defective, damaged, or incorrectly delivered items.
Steps for Return/Replacement
- Contact Us: Inform us about the issue by emailing us at info@fusionstore.ltd / helpdeskfusionstore@gmail.com or calling/ WhatsApp at 0322 728 2070 within the specified period.
- Verification: Share photos of the product and proof of purchase for verification.
- Approval: Once approved, we will guide you through the return or replacement process.
- Refund/Replacement:
- Replacement: A new product will be dispatched after we receive and verify the returned item.
- Refund: Refunds will be processed within 7-10 business days after the returned item is inspected.
Non-Returnable Items
- Customized or stitched fabrics.
- Accessories and shoes with signs of use.
- Items damaged due to improper handling by the customer.
Shipping Charges
If the return/replacement is due to our error (defective, damaged, or incorrect item), shipping charges will be covered by us.
For other cases, the customer may bear the return shipping cost.
